Informativa sui rimborsi
Right to Cancel the Purchase Contract
In accordance with EU consumer protection law, consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason.
The cancellation period is 14 dayas from the day on which you, or a third party designated by you (other than the carrier), have received the goods.
To exercise your right of withdrawal, you must inform us (MontreClaire, email: contact@montreclaire.com) of your decision to cancel this contract through an unequivocal statement (e.g., by email or through the contact form on our website).
Once we receive your message, we will provide all the information necessary to return the goods.
Return Conditions
To ensure your refund is processed correctly, please note the following:
- Products must be returned unused, undamaged, and in their original packaging.
- All labels, manuals, accessories, or complimentary items must be included.
- Returns may only be made after prior consultation with our customer service team.
- Products showing clear signs of use, damage, or missing parts are not eligible for refund.
Upon receiving your return, our team will inspect the products within 10 business days. If all conditions are met, the refund will be issued via the original payment method.
Products with Manufacturing Defects
If you received a product with a manufacturing or material defect, please contact our customer service department at contact@montreclaire.com within 14 days of receipt.
If possible, attach photos or videos to your message showing the defect.
Depending on the situation, we offer the following solutions:
a) Repair: The product will be repaired in accordance with the applicable warranty terms.
b) Replacement: You will receive an identical product, if available. If the item is no longer in stock, a full refund will be issued.
c) Refund: The full purchase amount, including original shipping costs, will be refunded in accordance with our refund terms.
Products showing clear signs of misuse or modification are excluded from the warranty.
Refund Policy
Refunds will be issued via the same payment method used for the purchase:
- Credit card: The refund will be sent to the card issuer within 14 days after processing. Depending on the billing cycle, the amount will appear on the next credit card statement or the following one.
- PayPal or instant bank transfer: Refunds will be processed within 14 days after receiving the returned item.
- Bank transfer: The amount will be transferred to your specified bank account within 14 days.
Note: The time between return and credit may vary slightly depending on the payment method.
Refusal to Accept a Delivery
We take every precaution to ensure all products are packaged and shipped in perfect condition. Please refuse delivery if:
- The packaging is opened or damaged.
- The product delivered does not match the order.
- Accessories are missing.
In such cases, note the reason on the delivery receipt and inform us immediately at contact@montreclaire.com. If you have already received the delivery, please send us photos or videos documenting the issue within 48 hours of receipt.
Contact
MontreClaire Customer Service
📧 contact@montreclaire.com 🌐 www.montreclaire.com
We always strive to process all requests quickly and fairly. Thank you for shopping at MontreClaire!
Best regards, The MontreClaire Team